The manners and customs of the prominent personage were grand and imposing, but rather exaggerated. The main foundation of his system was strictness. “Strictness, strictness, and always strictness!” he generally said; and at the last word he looked significantly into the face of the person to whom he spoke. But there was no necessity for this, for the halfscore of subordinates, who formed the entire force of the office, were properly afraid. On catching sight of him afar off, they left their work, and waited, drawn up in line, until he had passed through the room. His ordinary converse with his inferiors smacked of sternness, and consisted chiefly of three phrases: “How dare you?” “Do you know whom you are speaking to?” “Do you realise who is standing before you?”
Otherwise he was a very kind-hearted man, good to his comrades, and ready to oblige. But the rank of general threw him completely off his balance. On receiving any one of that rank, he became confused, lost his way, as it were, and never knew what to do. If he chanced to be amongst his equals, he was still a very nice kind of man, a very good fellow in many respects, and not stupid, but the very moment that he found himself in the society of people but one rank lower than himself, he became silent. And his situation aroused sympathy, the more so, as he felt himself that he might have been making an incomparably better use of his time. In his eyes, there was sometimes visible a desire to join some interesting conversation or group, but he was kept back by the thought, “Would it not be a very great condescension on his part? Would it not be familiar? And would he not thereby lose his importance?” And in consequence of such reflections, he always remained in the same dumb state, uttering from time to time a few monosyllabic sounds, and thereby earning the name of the most wearisome of men.
To this prominent personage Akaky Akakiyevich presented himself, and this at the most unfavourable time for himself, though opportune for the prominent personage. The prominent personage was in his cabinet, conversing very gaily with an old acquaintance and companion of his childhood, whom he had not seen for several years, and who had just arrived, when it was announced to him that a person named Bashmachkin had come. He asked abruptly, “Who is he?”—“Some official,” he was informed. “Ah, he can wait! This is no time for him to call,” said the important man.
It must be remarked here that the important man lied outrageously. He had said all he had to say to his friend long before, and the conversation had been interspersed for some time with very long pauses, during which they merely slapped each other on the leg, and said, “You think so, Ivan Abramovich!” “Just so, Stepan Varlamovich!” Nevertheless, he ordered that the official should be kept waiting, in order to show his friend, a man who had not been in the service for a long time, but had lived at home in the country, how long officials had to wait in his ante-room.
At length, having talked himself completely out, and more than that, having had his fill of pauses, and smoked a cigar in a very comfortable arm-chair with reclining back, he suddenly seemed to recollect, and said to the secretary, who stood by the door with papers of reports, “So it seems that there is an official waiting to see me. Tell him that he may come in.” On perceiving Akaky Akakiyevich’s modest mien and his worn uniform, he turned abruptly to him, and said, “What do you want?” in a curt hard voice, which he had practised in his room in private, and before the looking-glass, for a whole week before being raised to his present rank.
Akaky Akakiyevich, who was already imbued with a due amount of fear, became somewhat confused, and as well as his tongue would permit, explained, with a rather more frequent addition than usual of the word “that” that his cloak was quite new, and had been stolen in the most inhuman manner; that he had applied to him, in order that he might, in some way, by his intermediation—that he might enter into correspondence with the chief of police, and find the cloak.
For some inexplicable reason, this conduct seemed familiar to the prominent personage.
“What, my dear sir!” he said abruptly, “are you not acquainted with etiquette? To whom have you come? Don’t you know how such matters are managed? You should first have presented a petition to the office. It would have gone to the head of the department, then to the chief of the division, then it would have been handed over to the secretary, and the secretary would have given it to me.”
“But, your excellency,” said Akaky Akakiyevich, trying to collect his small handful of wits, and conscious at the same time that he was perspiring terribly, “I, your excellency, presumed to trouble you because secretaries—are an untrustworthy race.”
“What, what, what!” said the important personage. “Where did you get such courage? Where did you get such ideas? What impudence towards their chiefs and superiors has spread among the young generation!” The prominent personage apparently had not observed that Akaky Akakiyevich was already in the neighbourhood of fifty. If he could be called a young man, it must have been in comparison with some one who was seventy. “Do you know to whom you are speaking? Do you realise who is standing before you? Do you realise it? Do you realise it, I ask you!” Then he stamped his foot, and raised his voice to such a pitch that it would have frightened even a different man from Akaky Akakiyevich.